Virtual Tech - Offering Overview

 

Our Virtual Tech (VT) service is designed to deliver complete, pro-active system management and support services at a low price. VT is a smart program that leverages management and support automation technology to enable a proactive approach to ensuring that your IT assets operate at efficiently at all times. There is no other more cost- effective way to ensure the reliability and integrity of your IT resources. All maintenance activities which are 95% of the time not done by technicians will automatically be scheduled and performed by our robust technology. Detailed information about all events, and critical performance statistics are collected in real-time enabling pro-active problem resolution as needed. We analyze the data to identify problem areas and trends that may adversely affect your IT resources. The frequency of Virtual Tech activities ranges from continuous, 24x7 detection, monitoring and intervention to monthly check-ups and reporting. Every month, we will provide you with comprehensive reporting to document the work we have done, the status of your network, your IT assets, and important trends. This powerful blend of real-time detection, automated maintenance, problem management and on-demand system management ensures a sounded IT environment. This automation technology allows us to decrease the resources required of manually perform the repetitive tasks involved in proactive maintenance which results on cheaper rates for our clients.

 

Our monthly status reports are designed to keep you informed about the status of your IT assets, and the work we have done to protect it and ensure its reliability. If you ever wonder why you pay an IT firm,  we don’t blame you. That’s the reason why we make it available to you every month.

 

The Executive Summary will highlight and discuss any problem areas we have identified.

 

Reports produced include:

 

• Executive Summary

• Monthly maintenance report

• Monthly virus control report

•  Monthly virus definition dates report

•  Monthly problem status reports

•  Monthly hardware and software asset reports

•  Backup job completion tracking

•  Monthly resource utilization exception reports (on demand)

 

Let TDG’s Virtual Tech care for your infrastructure. Give us a call for a free Trial.